Catering Terms & Conditions

General

• Saybons/French Food Factory ("We", "Us" or "The Company") reserves the right at its sole discretion, to change, modify, add or remove portions of these Terms and Conditions, at any time.

• All prices are in Singapore Dollars (SGD) and are subjected to GST.
• Food pictures are for illustrative purposes only.
• ​Saybons will not be held liable for any delays in reply/confirmation due to wrong information provided in the order forms (e.g email address, contact number,  delivery/venue/billing address)
• Confirmation email(s) and invoice(s) will be sent to you via email within 3 working days after you have submitted your order. Kindly check your junk/spam mail as our email may end up there.
• If you've check your email/junk mail and have not receive our confirmation email, kindly contact us via email at catering@saybons.com or Whatsapp our catering number  9151 3132. 
• Once you have received the confirmation email, please check and inform us if there are any discrepancies in the invoice(s)/email.
• Once you have confirmed that the details stated in the invoice(s)/email are correct, please make payment by following the instructions stated in the email or invoice(s) to confirm your booking.
• We reserve the rights to cancel your booking/order if we receive no response from you after 7 days from our initial confirmation email or if no payments are made to confirm your order after the conveyed payment dateline. 

Delivery charges & Festive period surcharges

• Delivery charges of: $70 applies for live stations; $70 for buffet; $30 for drop-off buffets.
• Delivery charge of: $30 applies for international bentos.
• A surcharge applies for events that fall on Christmas Eve, Christmas Day, New Year's Eve, New Year Day & Chinese New Year period: $35 for live stations and buffets, and $20 for drop-off buffets.
• A surcharge applies for events that fall on other public holidays and eve of public holidays: $25 for live stations and buffet, and $10 for drop-off buffets.
• ​CBD surcharge of $10 for events within CBD/ERP area.
• A surcharge of $15 per level will be levied for venues without lift access. 
• If there's a change in venues without lift access during delivery or if no prior information was provided for venues without lift access, a surcharge of $20 per level will be charged.
• Pre-event site visit are chargeable @ $50/visit

Chef Charges for Live Stations

• Chef hiring charges of $75 (for 3 hours block) applies for all live stations. 
• Subject to availability, crepe chef can be hired for $30 per hour/per chef, should your party not end within the three-hour duration for our live stations.

Early Delivery & Late Collection Charges

• The last order for live stations and buffets is at 10:00 pm (Late collection charge of $50 for events that end after 10pm/ $100 for events that end after 11pm)
• There will be a surcharge of $50 per hour for events that ends after 12am(midnight)
• There will be an early delivery surcharge of $50 for events that start before 8:30 a.m. and $80 for events that start before 7:30am

Cancellation of bookings

• A cancellation charge of 50% of the total invoiced amount will be levied for events cancelled 48 hours before the event.
• No refund will be made if order is cancelled on the day of the event itself.
• No refund will be made if order is cancelled after changes or rescheduling of booking date.

Setup & Cutleries

• For buffet orders, table set up, chafing dish warmers and full set of disposable cutlery are included.
• For drop-off buffet, food will packed in microwaveable containers/ aluminium trays. No tables & food warmers will be provided. Full set of disposable cutlery and serving utensils are included (unless otherwise stated in the product description)
• Party platters/pack does not include any disposable cutlery or serving utensils.
• ​You would need to provide us with a dedicated power socket (13amp) for our electrical stove for live stations. Please ensure that the power socket is not shared with any other electrical equipment as this will cause a power trip that may result in your event/party being delayed and/or cancelled, and we will not be held liable for such delay, cancellation and any damage(s) caused by the power trip. (Each chef will use 1 stove for the live station, each stove will require 1 dedicated power outlet/electricity point.)
• The chefs will usually arrive within 10-15 minutes before the stated start time of the event for set up purposes. Please note that this timing is an estimate and does not constitute a promise that the chefs will be at the venue at the exact time. There may be delays to the arrival timing due to circumstances beyond our control such as; not limited to; weather conditions, traffic conditions and vehicle breakdowns and other causes.

Not sure how Saybons' live crepe station works? Just watch our youtube video!