Catering Terms & Conditions

General

• Saybons/French Food Factory ("We", "Us" or "The Company") reserves the right at its sole discretion, to change, modify, add or remove portions of these Terms and Conditions, at any time.

• All prices are in Singapore Dollars (SGD) and are subjected to GST.
• Food pictures are for illustrative purposes only.
• ​Saybons will not be held liable for any delays in reply/confirmation due to wrong information provided in the order forms (e.g email address, contact number,  delivery/venue/billing address)
• Confirmation email(s) and invoice(s) will be sent to you via email within 3 working days after you have submitted your order. Kindly check your junk/spam mail as our email may end up there.
• If you've check your email/junk mail and have not receive our confirmation email, kindly contact us via email at catering@saybons.com or Whatsapp our catering number  9151 3132. 
• Once you have received the confirmation email, please check and inform us if there are any discrepancies in the invoice(s)/email.
• Once you have confirmed that the details stated in the invoice(s)/email are correct, please make payment by following the instructions stated in the email or invoice(s) to confirm your booking.
• We reserve the rights to cancel your booking/order if we receive no response from you after 7 days from our initial confirmation email or if no payments are made to confirm your order after the conveyed payment dateline. 

Delivery charges & Festive period surcharges

• Delivery charges of: $60 applies for live stations; $60 for buffet; $30 for drop-off buffets.
• Delivery charge of: $25 applies for international bentos.
• A surcharge applies for events that fall on Christmas Eve, Christmas Day, New Year's Eve, New Year Day & Chinese New Year period: $35 for live stations and buffets, and $20 for drop-off buffets.
• A surcharge applies for events that fall on other public holidays and eve of public holidays: $25 for live stations and buffet, and $10 for drop-off buffets.
• ​CBD surcharge of $10 for events within CBD/ERP area.
• A surcharge of $15 per level will be levied for venues without lift access. 
• If there's a change in venues without lift access during delivery or if no prior information was provided for venues without lift access, a surcharge of $20 per level will be charged.
• Pre-event site visit are chargeable @ $50/visit

Chef Charges for Live Stations

• Chef hiring charges of $60 (for 3 hours block) applies for all live stations. 
• Subject to availability, crepe chef can be hired for $30 per hour/per chef, should your party not end within the three-hour duration for our live stations.

Early Delivery & Late Collection Charges

• The last order for live stations and buffets is at 10:00 pm (Late collection charge of $50 for events that end after 10pm/ $100 for events that end after 11pm)
• There will be a surcharge of $50 per hour for events that ends after 12am(midnight)
• There will be an early delivery surcharge of $50 for events that start before 8:30 a.m. and $80 for events that start before 7:30am

Cancellation of bookings

• A cancellation charge of 50% of the total invoiced amount will be levied for events cancelled 48 hours before the event.
• No refund will be made if order is cancelled on the day of the event itself.
• No refund will be made if order is cancelled after changes or rescheduling of booking date.

Setup & Cutleries

• For buffet orders, table set up, chafing dish warmers and full set of disposable cutlery are included.
• For drop-off buffet, food will packed in microwaveable containers/ aluminium trays. No tables & food warmers will be provided. Full set of disposable cutlery and serving utensils are included (unless otherwise stated in the product description)
• Party platters/pack does not include any disposable cutlery or serving utensils.
• ​You would need to provide us with a dedicated power socket (13amp) for our electrical stove for live stations. Please ensure that the power socket is not shared with any other electrical equipment as this will cause a power trip that may result in your event/party being delayed and/or cancelled, and we will not be held liable for such delay, cancellation and any damage(s) caused by the power trip.
• The chefs will usually arrive within 30 minutes before the stated start time of the event for set up purposes. Please note that this timing is an estimate and does not constitute a promise that the chefs will be at the venue at the exact time. There may be delays to the arrival timing due to circumstances beyond our control such as; not limited to; weather conditions, traffic conditions and vehicle breakdowns and other causes.

Not sure how Saybons' live crepe station works? Just watch our youtube video!