Saybons - French Food Catering in Singapore
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      • Pacific Buffet (fr $25.9/pax)
      • Lyon Buffet (fr $29.9/pax)
      • High Tea Buffet (Fr $29.9/pax)
      • Aegean Buffet (Fr $36.9/pax)
      • Parisienne Buffet (fr $39.9/pax)
      • Caesar Buffet (Fr $42.9/pax)
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    • Catering Terms & Conditions
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Catering Terms & Conditions

General
  • Saybons/French Food Factory ("We", "Us" or "The Company") reserves the right at its sole discretion, to change, modify, add or remove portions of these Terms and Conditions, at any time.
  • All prices are in Singapore Dollars (SGD) and are subjected to GST.
  • Food pictures are for illustrative purposes only.
  • ​Saybons will not be held liable for any delays in reply/confirmation due to wrong information provided in the order forms (e.g email address, contact number,  delivery/venue/billing address).
  • Confirmation email(s) and invoice(s) will be sent to you via email within 3 working days after you have submitted your order. Kindly check your junk/spam mail as our email may end up there.
  • If you've check your email/junk mail and have not receive our confirmation email, kindly contact us via email at [email protected] or Whatsapp our catering number  97876841. 
  • Once you have received the confirmation email, please check and inform us if there are any discrepancies in the invoice(s)/email.
  • Once you have confirmed that the details stated in the invoice(s)/email are correct, please make payment by following the instructions stated in the email or invoice(s) to confirm your booking.
  • We reserve the rights to cancel your booking/order if we receive no response from you after 7 days from our initial confirmation email or if no payments are made to confirm your order after the conveyed payment dateline. 

Delivery charges & Festive period surcharges
  • Delivery charges of: $90 applies for live stations; $120 for buffets.
  • A surcharge applies for events that fall on other public holidays and eve of public holidays: $45 for live stations and buffets.
  • A surcharge of $15 per level ( 10 steps) will be levied for venues without lift access. 
  • If there's a change in venues without lift access during delivery or if no prior information was provided for venues without lift access, a surcharge of $20 per level will be charged.
  • Pre-event site visit are chargeable @ $50/visit.

Chef Charges for Live Stations
  • Chef hiring charges of $90 (for 3 hours block) applies for all live stations. 
  • There will be a surcharge of $30/chef for our chef's transport to report early at venue by 7.30am.
  • Live stations standard duration is 3 hours, or when the food is finished, whichever is earlier.
  • Subject to availability, crepe chef can be hired for $30 per hour/per chef, should your party not end within the three-hour duration for our live stations.

Early Delivery & Late Collection Charges
  • The last order for live stations and buffets is at 10.00 pm (Late collection surcharge of $50 after 10.00pm and $100 after 11.00pm).
  • There will be a surcharge of $150 per hour for collection after 12am(midnight).
  • There will be an early delivery surcharge of $50 before 8:30am and $100 before 7:30am.
Payment
  • For orders submitted via our order form; An invoice will be sent to your email once your order has been processed.
  • Payment details will be provided in the invoice and in the email.
  • For orders via our E-store; payment can be made via either Bank Transfer, PayNow, Credit Card or Paypal.
  • All payment are to be made in full to confirm your booking.
  • Please ensure that payments are made in full within 3 working days from receiving the invoice/invoice date.
  • We are unable to provide credit terms for first time corporate bookings/orders.
  • Credit terms can be requested for subsequent orders for corporate bookings (subjected to management approval).
  • If payment has not been received after 3 working days from receiving the invoice/invoice date, your booking will be released

Cancellation of bookings
  • A cancellation charge of 50% of the total invoiced amount will be levied for events/ bookings cancelled within 3 days before the event.
  • An administrative charge of 5% will be levied for all cancellation of events/ bookings to process refund of payment.
  • No refund will be made if order is cancelled on the day of the event itself.
  • No refund will be made if order is cancelled after changes or rescheduling of booking date.

Setup & Cutleries
  • For buffet orders, table set up, chafing dish warmers and full set of disposable cutlery are included.
  • For drop-off buffet, food will be packed in microwaveable containers/ aluminium trays. No tables & food warmers will be provided. Full set of disposable cutlery and serving utensils are included (unless otherwise stated in the product description).
  • Party platters/pack does not include any disposable cutlery or serving utensils.
  • ​You would need to provide us with a dedicated power socket (13amp) for our electrical stove for live stations. Please ensure that the power socket is not shared with any other electrical equipment as this will cause a power trip that may result in your event/party being delayed and/or cancelled, and we will not be held liable for such delay, cancellation and any damage(s) caused by the power trip. (Each chef will use 1 stove for the live station, each stove will require 1 dedicated power outlet/electricity point.)
  • The chefs will usually arrive within 10-15 minutes before the stated start time of the event for set up purposes. Please note that this timing is an estimate and does not constitute a promise that the chefs will be at the venue at the exact time. There may be delays to the arrival timing due to circumstances beyond our control such as; not limited to; weather conditions, traffic conditions and vehicle breakdowns and other causes.
  • For Buffets, food has to be consumed within 2.5 hours from stated time due to Singapore food safety regulations. Our staff/driver will teardown/collect the buffet set up/chaffing dishes after 3 hours from stated delivery time.
  • For party platters , food has to be consumed within 2 hours from stated time due to Singapore food safety regulations.
Not sure how Saybons' live crepe station works? Just watch our Youtube video!

About us

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Catering
in Singapore

Crepes Live Station
Egg Live Station
Pasta Live Station
Weddings
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Saybons is a registered trademark of French Food Factory Pte Ltd.
​​© 2007-2023 French Food Factory Pte Ltd.
  • Home
    • About Us >
      • Franchising
      • Careers
      • Contact Us
  • E-Store (Food)
    • E-Store FAQs
    • E-Store Terms & Conditions
  • Our Restaurant
    • Junction 8 >
      • Le Menu
      • All Day Breakfast
      • Crepes
      • Soups
    • Art Jamming
    • Birthday parties
    • Vending machines
    • Give us your Feedback !
  • Catering
    • Crepes Live Station >
      • Crepes Live Station - Menu
    • Pasta Live Station
    • Paella Live Station
    • Breakfast Eggs Live Station >
      • Breakfast Eggs Live Station - Menu
    • Buffets >
      • Pacific Buffet (fr $25.9/pax)
      • Lyon Buffet (fr $29.9/pax)
      • High Tea Buffet (Fr $29.9/pax)
      • Aegean Buffet (Fr $36.9/pax)
      • Parisienne Buffet (fr $39.9/pax)
      • Caesar Buffet (Fr $42.9/pax)
    • Mini Buffets
    • Catering Enquiry
    • Catering Terms & Conditions
    • Catering FAQs